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Thank you for given your preference to SILVER ITALIA. Below you will find all the information to ensure that your purchase experience is an enjoyable one. The prices and the products that are on sale, are valid, subject to errors and omissions in the titles, the descriptions, photos and prices. By purchasing from us, both directly from the online shop or via email order or phone, you agree to all the conditions listed below. From now on, we reserve the right to vary them without notice.
For everything not expressly indicated, the regulations of the Italian Civil Code, of the Code of the Consumption and all the Italian laws directly or indirectly connected to.
1. Definition of the Contract
The goods subject to these general terms and conditions are offered for sale by the firm FX Group srl with registered office in Anzola dell'emilia (BO), in Via Gasiani 19, registered at the Chamber of commerce of Bologna n. 504391 of the Register of companies, fiscal code n. 03252081207 VAT no. 03252081207, hereafter referred to as "Supplier".
With the expression "Buyer" means the consumer as a natural person or company who makes the purchase, referred to in this agreement. The expression "contract of sale" means the contract of sale relating to movable tangible property of the supplier, stipulated between the supplier and the purchaser in the context of a system of remote sales through telematic instruments, organized by the supplier.
2. How to purchase
Contracts for the purchase and/or delivery of products, will be concluded directly by the buyer through the access to the internet site of the supplier www.silveritalia.it by following the directions in the video, completing the form and accepting the general conditions of sale. Alternatively, you can purchase it through direct contact of the supplier by e-mail or phone. In these cases, the purchase contract is deemed concluded only after receiving the confirmation via e-mail by the supplier, provided that there are no errors and omissions in the titles, descriptions, photos or prices of the individual products. In this case, the buyer will be contacted in a short time by the supplier to be notified of a possible error.
All sale prices of products displayed and indicated within the internet site are expressed in euros and constitute an offer to the public pursuant to art. 1336 c.c. The sale prices are inclusive of VAT and any other tax. The cost of shipping and any additional charges, if present, albeit not included in the purchase price, are indicated and calculated in the purchase procedure before submission of the order by the buyer and also contained in the web page summary of your order. The prices indicated in correspondence to each of the goods offered to the public are valid until the time of any change, which may occur without notice. For orders via e-mail and phone are in vigor, the same prices shown on the website.
The buyer can pay the goods ordered using the payment methods indicated online, highlighted on the appropriate page within the site. However, the buyer is released from its obligation only after the price of the products purchased was actually received by the supplier.
Once you have confirmed your purchase and made payment, the supplier will deliver what is required by the purchaser via express courier or national, to the address that the buyer indicated on the order form. And' possible to request the shipping insurance, which will have an additional charge of 3,00€. Orders of a value in excess of 300,00€ everything is insured automatically, and the cost is included in the price of shipping. The supplier is not responsible for damage, delays or non delivery by the courier and will not be liable in any case if the shipment has not been insured.
On the arrival of the goods, the buyer is obliged to check the conditions of the packaging and in the case of irregularities, to accept the delivery "with reserve of control".
Normal processing times vary from 1 to 15 days depending on the product and the carrier with which the supplier will ship and are to be considered valid after the actual receipt of payment. The supplier will not be held responsible for any delays and/or missed deliveries due to unforeseeable circumstances or force majeure and therefore has the right to suspend or postpone the execution of orders. In any case, the delivery times indicated are not exhaustive, but indicate only the period of time, which is usually required in order to fulfil the products.
6. Obligations of the buyer
The purchaser undertakes to pay the price of the goods purchased in the selected mode at the time of the order. The purchaser undertakes, once concluded the purchase procedure, to print and preserve the present conditions of sale. The information contained in this contract were, however, already examined and accepted by the buyer, who acknowledges, as this step is mandatory before purchase confirmation online, and are implicitly agree to contracts concluded by e-mail or phone.
The supplier does not assume any responsibility for inefficiencies attributable to causes of force majeure in the case fails to execute the order within the time stipulated in the contract. The supplier shall not be liable to the purchaser, except in the case of willful misconduct or gross negligence, for outages or malfunctions related to the use of the internet outside of its control or its sub-suppliers. The supplier will not be liable for any damages, losses and costs suffered by the purchaser as a result of the failure to perform the contract for causes not imputable to him, the purchaser is only entitled to a refund of the price paid.
The supplier does not assume any responsibility for the possible fraudulent and illicit use which may be made by third parties, of credit cards and other means of payment, upon payment of the products purchased, if he proves that he adopted all possible precautions based on the best knowledge and experience of the moment and according to ordinary diligence.
And' strictly forbidden for the purchaser to enter false data, and/or invented and/or fantasy, in the procedure of recording necessary to activate in its it confronts iter for the execution of the present contract and the relative further communications; personal data and e-mail address must be exclusively their real personal data and not of third persons. It' also expressly forbidden to make double recordings corresponding to a single person or enter data of third persons.
Therefore, the violation of the rules of personal data will result in the termination of the contract with the consequent right to take action against the buyer for damages and expenses arising from such wrongful behavior.
8. Obligations of the supplier
Within the meaning of art. 114 and following of the consumer Code, the supplier is liable for damage caused by defects of goods sold if he fails to notify the damaged, within three months from the request, the identity and address of the manufacturer or of the person who has provided the good.
The above mentioned request by the injured party, must be made in writing and must indicate the product that caused the damage, the place and date of purchase; must also contain the offer in view of the product, if it still exists.
The supplier will not be held responsible for consequences deriving from a defective product if the defect is due to compliance of the product, to a mandatory legal rule or a binding measure, or if the state of scientific and technical knowledge at the time when the producer put the product into circulation, did not allow even consider the product as defective.
No compensation will be payable if the injured party was aware of the defect of the product and the danger entailed by it and yet there has voluntarily exposed.
In each case, the victim must prove the defect, the damage and the causal connection between the defect and the damage. The victim may claim compensation of damages caused by death or by personal injuries or the destruction or deterioration of a thing other than the defective product, provided that they are of a type ordinarily intended for private use or consumption and thus mainly used by damaged. The damage referred to in art. 123 of the consumer Code will, however, compensated only to the extent that exceeds the sum of 387,00€.
9. Warranty and assistance
All of the products purchased, can enjoy the warranty issued, as per law, directly from the manufacturer. The warranty period is 2 years for residential users and 1 year for professional users (companies).
In the event of malfunction or damage, is the responsibility of the buyer to proceed to contact the vendor for the warranty. If the purchased product has manufacturing defects or malfunction, the purchaser must send an e-mail to the address email@example.com indicating the order number and specifying the nature of the problem you are experiencing, and providing evidence (via photos and video) of the actual defect. Without this condition it will not be possible to give place to an intervention, and then make use of the warranty. Soon as possible the purchaser will be contacted by the supplier for a resolution to the problem, and proceed if necessary to a repair or a replacement of the same product.
If the product was purchased less than 14 days, and then the problem presented itself immediately, all the costs (shipping and repair) are the responsibility of the supplier, subject to the verification of the same, which hit a non-objective malfunction or defect in general. In this case, the transport costs will be charged to the buyer.
If the product was purchased more than 14 days, up to the maximum period of warranty, the repair expenses are borne by the supplier, while the cost of shipment (both to and return) are the responsibility of the buyer.
In the case of the supplier, once the goods are received, feedback malfunction, or damage due to tampering or modification, as well as to the neglect on the part of the purchaser, the cost of repair will be charged at the same, prior to communication.
To be able to then take full advantage of the warranty is strictly necessary to check the goods immediately after delivery and in the case of disputing any kind of problem immediately, providing the necessary evidence.
In the case of a damage, apparently due to the transport of the deadline for filing the appeal is 7 days, so you can submit within the time stipulated the claim with the carrier because of the damage. The purchaser shall therefore provide to the supplier in the above period, by e-mail to the address firstname.lastname@example.org all of the evidence relating to the damage, including detailed photos, as well as the content damaged packaging. The practice will be taken into consideration by the supplier, who will check the entity and open practice complaint against the carrier because of the damage. According to the insurance terms and conditions applied to the specific shipment and the affixing of the “reserve”, you will have a response from the courier about the compensation expected, and therefore, you may proceed to the replacement/repair.
10. The right of withdrawal
According to D. lg. 2005, no. 206, the buyer who for any reason are not satisfied with the purchase made has the right to withdraw from the contract within the period of 14 days from the day of receipt of the goods (7 days for the companies), without any penalty and without specifying the reason. The right of withdrawal is valid for all private consumers.
According to Italian law, this right is not applicable to legal entities (companies). However, the FX Group srl allows companies to be able to exercise this right, with the applications of penalties:
- made with a refund of the amount paid for the product will be charged of 50,00€ including vat, for administration costs
- made with replacement of the product with a product of lower-cost: charge of€ 20.00 vat included, for costs of management
- made with replacement of the product with a product of higher cost: no charge
The withdrawal must be expressed, within the aforementioned term, by written request, via e-mail to the address email@example.com. Within the period of 15 days must be returned by the buyer to the supplier, according to the mode indicated by the latter, all the goods purchased intact and in their original packaging, including any manuals and accessories, without any lack. The return costs will be borne by the purchaser. The products can only be returned if they have not been used or tested. In no case will be accepted products with tampering, faulty or deficient accessories to the outfit.
Without prejudice to the foregoing, the supplier will refund the amount paid by the purchaser, excluding shipping charges and accessory, within the term of 15 days starting from the date of return of the goods by the customer. It will be the responsibility of the customer to promptly provide the coordinates on which obtain the refund.
Details and the conditions for exercising the right of withdrawal:
- the law applies to product purchased in its entirety; you cannot exercise withdrawal only on part of the purchased product;
- the law does not apply to products sealed once opened;
- the purchased goods must be returned undamaged and in the original packaging, complete in all its parts;
- pursuant to law, the shipping costs are the responsibility of the buyer;
- the shipment, until receipt of the goods to our headquarters, is under the full responsibility of the customer;
- in case of damage of the goods during the return transport, the supplier will give notice to the purchaser within the business day following the receipt of the goods, to enable a timely complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, at the same time canceling the request for withdrawal;
- the supplier is not liable in any way for damage, theft or loss of goods returned with not insured shipments;
- on his arrival at the supplier, the product will be examined to assess any damage and/or tampering not caused by transport. If the original packaging inside/outside is damaged, the supplier will subtract from the refund due, a minimum of 20,00€ including vat, as a contribution to the costs of recovering the goods. Even if the content is damaged, the supplier shall quantify the damage that will be deducted also from the refund due to the buyer. Without prejudice to any repair costs for damages assessed original packing, or individual products, the supplier will refund to the buyer the amount paid for the item only without the shipping charges and any incidental charges, within 15 days from the date of receipt of the goods;
- the purchaser may not exercise the right of withdrawal for contracts for the purchase of sealed products, which have been opened; also may not exercise this right for products made to measure or personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. It' also excluded the right of withdrawal if the purchaser modifies and/or alters, in any way, the products delivered.
11. Termination of the contract
The supplier reserves the faculty to resolve the stipulated contract giving of simple communication to the purchaser, which, in this case, shall only be entitled to the refund of any sum already paid. The obligations assumed by the buyer, as well as the guarantee of successful payment have essential character, so -to express agreement - even the simple failure of any of these obligations, on the part of the customer, will determine the resolution ipso jure of the contract ex art. 1456 c.c., without the need of a judicial decision, without prejudice to the right of supplier to sue for compensation for further damage.
12. Applicable law and competent court
All the contracts concluded on the basis of the present general conditions are governed by Italian law and any dispute regarding the application, execution, interpretation and violation of the same is submitted to it by the Italian jurisdiction.
The present general conditions are reported, although not expressly expected, in conjunction with the D. Lgs. 50 of 15/01/92 and to the D. Lgs. 185 of 22/05/99. For any dispute that may arise in connection with these general terms and conditions and the contracts concluded on the basis of the same, limited to the cases in which no application of the art. 14, D. Lgs. 22.5.1999, n. 185, will be exclusively competent the court of Bologna.